Answers to Your Questions – Imperial Watches & Jewellery Marbella

Online Purchases

I want to buy a specific watch or a jewellery. How do I proceed?

There are two ways to buy a watch or jewellery from Imperial Watches:

1. Imperial Watches online webshop

With a secured and trusted online checkout, you order a watch or jewellery from us and pay via one of our supported payment methods, where it remains safely until you have the watch or jewellery in your hands. Imperial Watches team is always available to help and ensure your purchase runs smoothly.

To buy a watch or jewellery online, click on the yellow ‘ADD TO CART‘ button and enter your delivery address.

2. Imperial Watches local shop

Visit our local shop to see and feel the watch or jewellery that you wish to buy. Our address can be find under the ‘Contact‘ page.

What payment methods are available?

There are two ways to buy a watch or jewellery from Imperial Watches:

1. Imperial Watches online webshop

To buy a watch or jewellery online, click on the yellow ‘ADD TO CART‘ button and enter your delivery address.

2. Imperial Watches local shop

Visit our local shop to see and feel the watch or jewellery that you wish to buy. Our address can be find under the ‘Contact‘ page.

What are the supported payment methods?

Imperial Watches accept different payment options in different:

1. Imperial Watches online webshop

Imperial Watches webshop is using one of the most advanced payment provider ‘Mollie‘. We accept every type of payment that has been accepted by Mollie. For example in cards Mollie accepts:

Visa
MasterCard
American Express
Maestro

Also we accept online payment from every bank world wide such as bank transfer or PayPal and Skrill.

2. Imperial Watches local shop

Next to above payments in our shop, we accept also cash money that has been checked.

What is your international returns policy?

Imperial Watches offers our customer 30 days returns, policies.

For products purchased through Imperial Watches official website, we are pleased to offer a full product refund to form of payment used within 30 days of the shipment date. Items must be returned in their original condition, must show no signs of wear and must be accompanied by all original certificates and documentation, if applicable. Any promotional item or free gift included with your order must be returned along with your item, or the retail value of the promotion/gift will be deducted from your credit.

Shipping costs will not be refunded and all shipping costs incurred for the return of the item are the sole responsibility of the customer.

How can I find your international delivery policy?

Imperial Watches delivery policy depends on shipment provider and country. We always give our customer a track & trace ID to follow the order world wide.

The order comes with, if applicable, a shipping box with the original box inside. All Imperial Watches jewellery is delivered in our jewellery boxes with a extra box for protection.

Our transport has a insurance with the value of the item.

What should I do if my order hasn't been delivered yet?

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How can I get a new returns note?

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I'm an international customer, have you received my returned items?

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Product Delivery

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How can I get a new returns note?

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How can I find your international delivery policy?

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What is your international returns policy?

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What should I do if my order hasn't been delivered yet?

I'm an international customer, have you received my returned items?

Shipping, Returns and Exchanges

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I'm an international customer, have you received my returned items?

How can I find your international delivery policy?

What should I do if my order hasn't been delivered yet?

What is your international returns policy?

How can I get a new returns note?

Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.